Customer Service

Shipping & Delivery

Orders are packed and shipped Monday - Friday only. Most orders are shipped within 2 business days from the order date. Orders placed on weekends and select holidays are processed on the next business day. If we are unable to process your order due to inaccurate or incomplete payment information, your order processing may be delayed an additional 2 business days. All orders are shipped by Canada Post. As soon as your order ships you will receive an email confirmation to the email address you entered on your order.

WE SHIP FREE WORLDWIDE ON ALL ORDERS! This limited time offer applies only to Standard Canada Post Mail. Additional charges apply for express shipping.

Tracking - Standard Canada Post Mail does not provide tracking information. We are not responsible for lost or stolen packages or packages delayed by the postal service. If you would like to be able to track the progress of your delivery, please select our express shipping option.

*Items from our Designer Collections will be shipped separately.

Ordering & Payment
We accept Visa, MasterCard, and American Express credit card payments as well as PayPal payments. We do not accept personal checks, money orders or direct bank transfers. When checking out, please verify and make sure billing and shipping information is correct, be sure to double check that address, city, state, and zip/postal code is correct.
Ordering Tracking & Status
If you have an account, you can check the status of your order at anytime, by simply logging into your account and clicking “View Order Status”. If you need to change or cancel your order, please contact us immediately at with your order number as the email subject. We process orders very quickly, and once our warehouse has processed your order, we will be unable to make any changes.
Returns Policy
We know you'll love our items, but if for any reason you are not content with your selection, returns for store credit are accepted from 14 days of receipt. Items must be in new, unused condition and have all of the original packaging intact. Please email with the order # and your reason for return/exchange to initiate the process.
Privacy & Security
Ordering from is safe and secure. From the moment you enter our Shopping Cart, you are on a secure server, using what is called SSL (secure socket layer) technology. Your credit card and personal information is encrypted when transmitted to us and are stored in a secure environment. Sometimes you may get a message that some pages on are not secure. This is a security alert message which results from browsing to a non-secure page from a secure page. only secures the pages that contain your personal information including credit card number. This helps us keep the site quick and efficient. If you are ever concerned about the security of a page, simply look at the URL. If it begins with a "https://" instead of "http://" the site is secure. respects your privacy. We never sell, rent, or give away your name, email, or address to anyone. All information provided is used exclusively by